曼谷暹羅智選假日酒店 (Holiday Inn Express Bangkok Siam, an IHG Hotel)

前台接待的個別人員嚴重歧視中國人 1.衹有我被要求交1000泰銖按金。 這個酒店我今年3月住過，因為不需要交按金，和良好的位置讓我11月的旅行再次選擇入住，但是這次前台接待完全不同。在我旁邊接待的台灣護照和印度護照都是快速入住，不需要按金，但是我們中國護照被要求付款按金。 2.改變我的房間，給了尾房。 我提前寫了郵件，告知了入住偏好，郵件答應了，而且我看到原來給我安排的房間號（圖片上有），跟我要求的一樣。但是這位前台接待卻改變了我們的房間，給我們換成了滿是黴味，沒有陽光的尾房。 3.沒有任何提示不告知有早餐，和用餐時間以及地點。 因為我住過這裡所以我知道是包含早餐和在哪吃飯，但是接待完全不告知，如果我沒住過呢？ 4.故意延遲拿寄存行李 我把取行李牌給前台後等了10分鐘都沒見我們的行李箱，在我後到的白種人的行李都由搬運工完成運送。等待10分鐘後，我再次去詢問，這時候前台才把我們的行李牌給了搬運工。 這些經歷清楚地表明，儘管這家酒店表面上看起來很有魅力，很方便，但它缺乏平等和尊重顧客的基本價值觀。因此，我不會推薦給任何尋求公平友好的服務體驗的人。 Complaint Regarding Discriminatory Treatment and Poor Service Experience I am writing to express my deep dissatisfaction and disappointment regarding the recent stay at your hotel on 11.1. As a repeat guest who chose your hotel for its convenient location and previous positive experience in March this year, I was extremely surprised and offended by the discriminatory treatment and substandard service I received during my recent visit. 1. Discriminatory Deposit Requirement:Upon check-in, I was inexplicably required to pay a THB 1,000 deposit, which was not the case during my previous stay. To my astonishment, guests with ********* and Indian passports who were being checked in right next to me were swiftly processed without any deposit requirement. This clear distinction based solely on our national passports is unacceptable and suggests a discriminatory practice against Chinese guests. 2. Change of Room to an Inferior One:Prior to my arrival, I had sent an email outlining my room preferences, which were acknowledged and seemingly honored, as evidenced by the room number provided in your response （attached is the screenshot for reference）. However, the front desk attendant unilaterally changed our room assignment to a poorly lit, moldy corner room devoid of natural light. This breach of promise and disregard for my preferences is unacceptable. 3. Lack of Information Regarding Breakfast:Although I was aware from my previous stay that breakfast was included and knew where to find it, the front desk attendant failed to inform us of this service, its timing, or location. Imagine if I were a first-time guest; I would have been left in the dark completely. This lack of basic customer service and communication is disappointing. 4. Delay in Retrieving Stored Luggage:After presenting my luggage claim tag, I waited for over 10 minutes without seeing our suitcases arrive. During this time, luggage for a subsequently arriving Caucasian guest was promptly delivered by the luggage porter. When I inquired after the 10-minute wait, the front desk finally handed over our luggage tags to the porter. This deliberate delay in service further exacerbates my dissatisfaction. These experiences have clearly demonstrated that despite your hotel's apparent charm and convenience, it lacks the fundamental values of equality and respect for all guests. Consequently, I can confidently state that I will never choose to stay here again and will not recommend it to anyone seeking a fair and friendly service experience. I urge you to take immediate action to address these issues, including investigating the discriminatory behavior of the front desk staff involved and implementing measures to ensure that all guests are treated equally and with respect. Thank you for your attention to this matter. I look forward to a prompt and satisfactory response.

房間位置可以説無敵了，但是缺點就是房間小，然後有點異味，不過也能接受，因為第一次去曼谷，所以一個位置好的酒店太重要了，這裡出去2分鐘就到bts，所以可能下次也會訂 另外，吃早餐很多選擇，還可以看到bts經過，特別不錯的體驗

酒店屬於IHG旗下快捷品牌，還算乾淨整潔，設施能夠滿足出行基本需求。早餐比較一般，選擇不多。最大的優點當屬交通便利，離BTS國家體育館站很近，樓下有個麥當勞，不遠處兩個7-11；離暹羅商圈、網紅天橋、朱拉隆功大學都不遠，購物吃飯都很方便；離Jim Thompson博物館也很近，走路差不多十分鐘不到點。

先説好的地方，地理位置方便，去商圈或者大學那邊都可以步行，酒店電梯非常快，服務也不錯，樓下就有麥當勞。 不好的地方，在廁所發現了小蟑螂，還好我們廣東來的，這小衹的不足為懼，另外第二天清潔房間後，打開碼頭髮現裡面是這樣的，全是他們清潔後的頭髮，反正衞生清潔堪憂，然後隔音不好，早上就會一直吵，還有所有房型大床都1.5，兩個人睡確實太擠了一點，還有房間空調最小風也會對著床頭吹，後來睡覺天不熱我們都是關空調睡覺的。整體來説性價比不高，不如加大幾十住它隔壁的酒店。

整體服務包括前台，保安，執房和早餐的員工們的態度非常之好！早餐食物豐富，而且近天車站（national stadium）出入非常方便快捷，謝謝妳們

格局不好，樓道是回行完全封閉沒有窗，燈光紅紅綠綠像ktv，縣城賓館的味道；一開始的房間一股類似下水道怪味，馬上換的房間稍微好點，房間一般，總的來説就是老一點的七天如家的感覺，不如上一次住的中央碼頭假日智選，手機信號差，wifi也差勁，空調衹有製冷模式，31度最小風速都冷！第二天一早果斷換房。好一點的就算服務態度好，主動幫忙拿行李，樓下有麥當勞和軌道交通，附近離商圈近。

酒店位置於BTS 總站Nation Stadium, 出閘約4分鐘就到酒店, 非常便利, 酒店樓下有麥當勞,前枱職員有禮貌及友善, 城景房間落地大玻璃窗, 衛生間及房內的清潔是不俗, 酒店早餐包含在房價內, 食物及質素是可以.

在BTS口附近，出酒店門口左轉，2分鐘可達，出行非常便利，周邊暹羅廣場、百麗宮商圈步行10分鐘左右可達，地理位置優越，點外賣叫車都很方便，房間中規中距，不是很大，但是夠用，在曼谷性價比還是挺高的，早餐還可以。下次如果去曼谷也是不二之選

地點非常好，離bts非常近，而且逛暹羅商圈很近，四面佛回來可以直接走空中連廊通到酒店。早餐挺不錯的，每天稍微有點變化。除了看到一衹小強。。。

第一次去曼谷，毫不猶豫選擇曼谷暹羅智選假日酒店，酒店位置很好，靠近地鐵口，周邊都是各大商場，吃飯，逛街很方便，酒店距離機場30分鐘車程，非常方便！